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Summary of the Book
This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments (DOE), and more!
The first part of the book establishes the building blocks upon which quality is based, discussing each in great detail while using everyday examples to link individual concepts to the world of quality and illustrate how they interface with one another.
Once this foundation has been established, the second part of the book encourages readers to apply the techniques of quality systematically to achieve documented process improvement.
