The sales and operations planning (S&OP) process is a major baseline for high-performance companies because, when done correctly, it keeps supply and demand in balance at the volume and detailed mix level, integrates and builds teamwork between general management, sales, operations, finance and product development, and links the company’s strategic and business plans to its detailed processes and tools used to run the business on an hourly basis. However, due to a lack of state-of-the-art guidance, most firms still aren’t achieving the substantial end-to-end supply chain, profit and shareholder value improvements that this process can help deliver. This comprehensive guide delineates how to accomplish successful top management planning using a step-by-step approach and explains how to implement and execute robust S&OP process excellence. It details the ease with which S&OP can be implemented and how it can be done correctly with little capital while still returning many times the investment. While achieving excellence takes practice, you can expect to begin seeing results almost immediately.Donald H. Sheldon Donald H. Sheldon, CFPIM, CIRM, is President of DH Sheldon & Associates, an international consulting firm headquartered in New York. Mr. Sheldon is a seasoned practitioner and leading expert in the various processes required to achieve world-class manufacturing excellence. He is a sought-after speaker, has been published in numerous magazines and journals and is the author of Achieving Inventory Accuracy and Class A ERP Implementation and co-authored The Road to Class A Manufacturing Resource Planning (MPR II).