Hard Copy Price:
25% OFF R 150R 112
/ $
1.44
(Inclusive of all taxes) + FREE Shipping* Shipping charges will be applicable for this book. For International orders shipment charges at actual.
Buy Print Book
Add to Cart
eBook Price:
25% OFFR 150R
112
/
$
1.99
Buy eBook
Add to Cart
Cash On Delivery
available in
Pune, Mumbai, Thane, Navi Mumbai
Check your delivery options:
Check
Standard delivery in 2-3 business days | Faster Delivery may be available
Summary of the Book
The journey towards zero-defect manufacturing is a long and checkered one. Checkered because some quality defects are tenacious and they persist even after the most sophisticated quality management techniques have been deployed. Most available techniques work within the confines of known cause-effect relationships to identify the root cause of quality problems. But when a problem arises where the root cause lies outside the bounds of known cause-effect relationships, these techniques fail.
This book describes the evolution of a technique, called Differential Diagnosis, which charts a dramatic, new path towards diagnosing root causes. It involves deep observation of the problem, emphasizing the absence of phenomena rather than the presence, thus permitting the elimination of a whole range of possible causes. In the process, the area of search is dramatically reduced and the root cause becomes easily identifiable.
