Speak Right for a Call Centre Job! is a complete training guide to developing English speaking skills for anyone who wants to enter the international call centre industry. To speak with customers across the globe, and answer queries satisfactorily, call centre tele-agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. Based on the author's long and varied experience in call centre training, this book provides an easy-to-follow step-by-step programme in building English speaking skills, along with helpful hints on coping with lifestyle changes in a call centre.

If you've been wondering how you can pick up the skills required for a call centre job quickly, without enrolling in a training centre and spending a fortune, this book is for you. The key features of the book are:

- The daily mantra: a few simple exercises to get your speaking skills in order
- Six easy and well-designed lessons to help you speak English clearly and confidently
- A quick guide to understanding `American English'
- Practice scripts for business-related conversations
- A quick and fun guide to English grammar and construction
- A self-aptitude test to perfect your entry level skills.